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When upgrades are released, we always encourage our customers to take up the option and upgrade for the following reasons:
- New features and enhancements that will improve efficiency and productivity
- Positive impact on business performance
- Compatibility with newer MS Office, Outlook, Windows, Servers & SQL Versions.
- Fixes to identified issues and defects
- Better return on investment for your annual licence fees
- Employee User Satisfaction
But still there are customers that never upgrade due to a number of factors. Some of which are:
- Effort to learn new processes
- The “If it isn’t broken, why fix it” mentality – we have been functioning effectively without, so why change anything.
- Time – “we’re too busy”
According to an Aberdeen Group whitepaper customers using the latest version of their ERP software performed better in:
These actually affect the business’s bottom line. If you were to monetize these results you could calculate the actual cost to the business of not doing an upgrade. And the situation will only get worse the longer a decision is not made. The older the version the higher the risk that there will be an impact with a new release. However, never doing it is only going to compound the issue. The older the version the bigger the leap to the latest release.
Businesses using the latest version of ERP are more likely to be taking advantage of mobile applications, business analytics, ecommerce integration and more.
The minor risks of upgrading are by far outweighed by the long-term consequences of not upgrading. You are missing out on functionality, emerging technology, improved business intelligence and much more.
According to the whitepaper best-in-class organisations constantly upgrade and have their systems optimised, tweaked and customised to stay ahead of the competition. How can you stay competitive with an out of date system?
There is a real ‘actual’ cost to doing nothing. You cannot afford not to upgrade.